Last updated: Jan 2026

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Welcome to Lake Zone Climbers & Safaris, your trusted partner for safaris and adventure travel in Tanzania, Kenya, Uganda, and Rwanda. These Terms & Conditions outline the agreement between you (the traveler) and Lake Zone Climbers & Safaris. By booking a safari or tour with us, you agree to the terms below.

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Booking & Confirmation

• All safari bookings are subject to availability at the time of request.

• A booking is confirmed once we receive a written confirmation and the required deposit.

• Lake Zone Climbers & Safaris reserves the right to decline or cancel a booking if necessary.

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Deposits & Payments

• A 30% non-refundable deposit is required to secure your safari.

• Full payment is typically due 45–60 days before arrival.

• For last-minute bookings, full payment may be required immediately.

• Payments can be made via bank transfer or other approved methods.

• Failure to complete payment on time may result in cancellation.

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Cancellations & Refund Policy

All cancellations must be made in writing.

Standard cancellation fees:

• 60+ days before travel → Deposit retained

• 30–59 days → 50% of total cost

• 15–29 days → 75% of total cost

• <15 days → 100% of total cost

Important:

• Gorilla permits, flights, and certain luxury lodges are strictly non-refundable.

• Refunds depend on supplier policies beyond our control.

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Changes by the Traveler

• Any requested itinerary changes after confirmation may incur fees.

• Changes depend on availability and supplier conditions.

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Changes by Lake Zone Climbers & Safaris

While we strive to operate all safaris as planned, we may adjust itineraries due to:

• Weather conditions

• Wildlife movements

• Park regulations

• Safety concerns

• Lodge or flight availability

We will always offer suitable alternatives of similar value.

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Travel Insurance (Highly Recommended)

We strongly recommend comprehensive travel insurance for African safaris, covering:

• Medical emergencies

• Trip cancellation/interruption

• Delays

• Loss of baggage

• Emergency evacuation

Lake Zone Climbers & Safaris is not responsible for losses that insurance could cover.

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Passports, Visas & Vaccinations

Travelers are responsible for:

• Valid passports (minimum 6 months validity)

• Required visas

• Vaccinations (e.g., Yellow Fever where applicable)

We provide guidance, but final responsibility lies with the traveler.

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Health & Medical Conditions

Guests must inform us in advance of:

• Medical conditions

• Mobility limitations

• Dietary requirements

This allows us to plan a safe and comfortable safari experience.

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Liability Disclaimer

Lake Zone climbers & Safaris acts as a tour operator and booking agent for lodges, airlines, and activity providers.

We are not liable for:

• Injury, loss, or damage

• Flight delays or cancellations

• Weather or natural events

• Political situations or force majeure

• Supplier failures beyond our control

Participation in safari activities is at your own risk.

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Guest Conduct

• For safety and enjoyment:

• Follow your guide’s instructions at all times

• Respect wildlife and local communities

• Follow park rules and local laws

We reserve the right to remove any guest behaving dangerously or disrespectfully without refund.

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Pricing & Surcharges

Safari prices may change due to:

• Government tax increases

• Park fee changes

• Currency fluctuations

Confirmed bookings are protected except for mandatory government changes.

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Complaints & Claims

If an issue arises:

• Inform your guide or our office immediately

• We will try to resolve it on the spot

• Formal complaints must be submitted in writing within 14 days​

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Acceptance of Terms

Payment of a deposit confirms acceptance of these Terms & Conditions.

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Why Book with Lake Zone Climbers & Safaris?

• Expert local safari specialists

• Hand-picked lodges and camps

• Responsible and sustainable tourism

• Personalized East Africa safari experiences